Shipping Information - US Customers

NEW SHIPPING OPTIONS ARE NOW AVAILABLE TO US BASED CUSTOMERS

As of April 2016, customers will now be able to select from the following shipping options, which are offered with some general service guarantees.

(Note that all weekdays are considered business days (Monday to Friday excluding statutory holidays - orders are not processed or shipped on statutory holidays or on weekends)

Orders Under $50

  • Standard Shipping: 4-7 business days = $8.75
  • Priority Shipping: 1-3 business days = $11.95
  • Overnight Shipping*: Overnight = $35

Orders Over $50

  • Standard Shipping: 4-7 business days = Free
  • Priority Shipping: 1-3 business days = $4.95
  • Overnight Shipping*: Overnight = $35

 

Please note that shipping time frames are estimates only, not a guarantee, due to possibility of unforeseen circumstances with the courier services.

Orders made before 3:00 pm (EST) on a business day are processed and shipped out on the same day. Orders placed after 3:00 pm (EST) will be processed and shipped the next business day.

The first business day after an order has been processed and shipped is the first day of the estimated shipping time frame.

Your order will be processed accordingly as stated above, then shipped in accordance with the shipping option selected during checkout. Please note that processing time is in addition to shipping time. Please review and retain the following information for your records.

*Overnight is offered Monday to Thursday with a 3 PM EST cutoff. The option will be offered outside these hours, but with the provision that it will be shipped the following business day.

Overnight order placed on Friday after 3 PM EST will be processed the following business day, and delivered the day after.

Overnight orders placed on an observed holiday will be processed and shipped the next business day.*


Please view the calendar below as a guide for as to when you should expect your PRIORITY shipped order.

YELLOW denotes an order placed mid-week on a Wednesday
RED denotes an order placed on a Friday
GREEN denotes an order placed on a Sunday (weekend)
BLUE denotes an order placed on a Monday 

​When completing your order, please confirm the shipping address is correct, and all products and their quantities in your cart are correct. Once an order is placed, we are unable to cancel or make changes to your order. Additionally, we are unable to change addresses on orders that are shipped with the standard shipping option. 

Due to extended shipment time frames, Puerto Rico, Alaska and Hawaii deliveries may be delayed by 2 to 3 business days.

Please note that orders shipped to US Post Office Boxes or military addresses (APO/FPO/DPO) will ship via United States Postal Service (USPS) at the carrier book rate; delivery of these orders will be delayed by one (1) business day.

 

Shipping Services 

For orders shipped from Emerson Ecologics, the following shipping services are used:

  • Standard Shipping: UPS SurePost (hybrid of UPS and your local USPS)
  • Priority: UPS (Ground)
  • Overnight: UPS

Orders being sent to PO Boxes are by default shipped via USPS.

For orders shipped from Fullscript Distribution Center, the following shipping services are used:

  • Standard Shipping: FedEx SmartPost (hybrid of FedEx and your local USPS)
  • Priority: USPS or FedEx
  • Overnight: FedEx

Heat Sensitive Items

If you are concerned with your purchase of heat sensitive items, we recommend that you choose either the Priority or Overnight shipping option as our heat sensitive items are shipped with icepacks, however these icepacks only stay cold for 24 hours.

Additionally, placing your order early in the week will aid in getting your heat sensitive parcel to you sooner. Orders placed on Sunday-Tuesday prior to 3pm EST should arrive to you before the following Friday when the PRIORITY shipping option is chosen. 

For more information on heat sensitive items and our heat sensitive policy, click here.

 

Tracking Details

Tracking details will be sent to you via email once your order has been packaged and shipped. You can also view your tracking information by logging into your Fullscript account.

For more information click here.

 

International Orders

Currently, Fullscript is not able to fulfill international orders.

  

Distribution Center Information

Our Distribution Centers are closed on:

Saturdays and Sundays

New Year’s Day

Good Friday

Memorial Day

Independence Day

Labor Day

Thanksgiving Day and the Day After

Christmas Eve

Christmas Day 

 

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