As of April 2016, customers will now be able to select from the following shipping options, which are offered with some general service guarantees.
Note that all weekdays are considered business days (Monday to Friday excluding statutory holidays)
- Priority Shipping: $7.95 + shipping taxes (1-3 business day delivery)
- Standard Shipping: $3.99 + shipping taxes (4-7 business day delivery), or
- Overnight*: $35.00 + shipping taxes (in select areas, and if order is placed prior to 3pm EST)
Orders over $150 automatically upgrade to Priority shipping, free of charge.
Orders made before 3:00 pm (EST) on a business day are shipped out on the same day. Orders placed after 3:00 pm (EST) will be processed and shipped the next business day.
*Overnight will be offered in the near future but is only available to major urban centres.
Please note that Fullscript includes all provided shipping instructions to Canada Post. However, once the parcel is out for delivery it is up to the discretion of the Canada Post driver to adhere to the provided instructions.
When completing your order, please confirm the shipping address is correct, and all products and their quantities in your cart are correct. Once an order is placed, we are unable to cancel or make changes to your order. Additionally, we are unable to change addresses on orders that are already shipped.
Currently, Fullscript is not able to fulfill international orders.
Tracking details will be sent to you via email once your order has been packaged and shipped. You can also view your tracking information by logging into your Fullscript account.
To view your tracking information please click on "Past Orders". This will take you to the "Past Orders" page where you can find the tracking details for all of your orders, as well copies of your receipts that you can print off. For more information you can click here.
If you have any questions or concerns, we’re always available to help you by email firstname.lastname@example.org or by phone at 1-866-807-3828.