Return Policy

If you would like to make a return, please contact us either by email ( or by phone (1-866-807-3828) to determine the eligibility of your return.

Most products are eligible for a return credit within 30 days. However, heat sensitive products, perishable and special order items are not eligible for return credit. We are unable to return or refund opened products due to dislike of taste/texture or size of product. This is not a quality issue, and is subjective. We do appreciate your understanding in this matter. 

Additionally, once a product has been opened, we are unable to accept a return except in the case of an adverse reaction. Since we are unable to resell returned items, all returns (excluding those that are due to an error on our part such as damaged packages or products that have caused an adverse reaction) can be subject to a 25% return processing fee.

Shipping fees for returned items are non-refundable. 

The customer is responsible for any return shipping costs.

Once the product has been received by our warehouse and verified as eligible for the refund, we will issue you a refund on your original method of payment. 

It is important to note that we cannot guarantee that a refund will be processed for any packages returned to our warehouse without contacting our Support team first.


Purchases Made with Visa or MasterCard Gift Cards

While Fullscript does accept Visa and MasterCard gift cards as payment, please note that any refunds processed for orders placed on these cards do have to be placed back onto the card with which the order was placed. 

As noted by the payment companies directly they recommend that customers  "keep your gift card—even after the balance is depleted—in case you need to return any purchased items, as you may be asked to present the card to process the return."  

For further information please click on these policies from both Visa and MasterCard

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